Returns Policy:

1. Return Eligibility: 

  • Items must be unused and in their original condition. 
  • The return must be initiated within 14 days of the delivery date. 

2. How to Initiate a Return: 

  • Contact our customer service team via [contact form/email] to request a return. 
  • Provide your order number and details about the items you wish to return. 

3. Return Authorization: 

  • Once your return request is approved, we will provide you with a return authorization and instructions on where to send the items. 

4. Return Shipping: 

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part. 

5. Refund Process: 

  • Upon receiving the returned items, we will inspect them and process a refund to your original payment method. 

6. Exchanges: 

  • We currently do not offer exchanges. If you need a different item, please return the unwanted item and place a new order. 

7. Damaged or Defective Items: 

  • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. 

8.Refund Timeframe: 

  • Refunds will be processed within 10-14 business days after receiving the returned items. 

9. Non-Returnable Items: 

  • Certain items, such as STL files, are non-returnable for hygiene or safety reasons. 

10. Contact Us: 

  • If you have any questions about our returns policy, feel free to reach out to our customer service team at info@solid-prints.co.uk. 

 

 

Thank you for shopping with us! 

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, here's our straightforward returns policy: 

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